Ziggs for travel agencies and tour operators

Every trip,
planned across the whole team.

A single trip passes through sales, itinerary planning, supplier booking, visas, ground operations and customer care. Give each role an agent, let the trip move between them with every detail attached, and let the manager see where each booking stands.

Discuss your first workflow Meet the team

Every role gets
its own agent.

Each agent knows its part of the job, the sources it may use, and what it is allowed to share.

  • Sales consultant

    Turns a customer's wishes into a trip brief and answers their questions.

  • Itinerary planner

    Builds day-by-day plans with timing, transfers and options.

  • Supplier contracting

    Requests rates and availability from hotels, guides and transport, and tracks replies.

  • Visa and documents

    Lists the documents each traveler needs and checks them.

  • Ground operations

    Confirms drivers, guides and timings on the day, and handles changes.

  • Customer care

    Answers travelers during the trip and follows up afterwards.

Work moves between them,
with the context attached.

Each handoff carries what the next person needs. A person approves before anything important goes out.

Group tour for 25

  1. Sales consultant

    Writes the trip brief.

  2. Itinerary planner

    Builds the seven-day plan.

  3. Supplier contracting

    Gets hotel and bus quotes.

  4. Branch managerapproves

    Approves the final price.

Flight delay on day two

  1. Ground operations

    Spots the delay and moves the transfer.

  2. Supplier contracting

    Moves the hotel check-in.

  3. Customer care

    Updates the travelers.

Honeymoon booking

  1. Sales consultant

    Confirms dates and wishes.

  2. Visa and documents

    Checks both passports and visa needs.

  3. Itinerary planner

    Sends the final plan.

One view of
where everything stands.

The branch manager sees every trip in one view: which stage it is at, who has it, which departures are close, and what needs their approval.

Work in progressExample
  • Group tour for 25

    Step 4 of 4: Branch manager

    Needs approval
  • Flight delay on day two

    Step 2 of 3: Supplier contracting

    In progress
  • Honeymoon booking

    All 3 steps finished

    Done

People outside,
on your terms.

Travelers, hotels, guides, transport companies and partner agencies can reach the right person through one place, and they see only what you choose to share.

Bring us one workflow.

Tell us which roles it passes through and where it gets stuck. We’ll walk through where Ziggs fits.

Request a walkthrough See every industry